This document sets out the Terms & Conditions of purchasing on Hausthebrand.com.
Haus reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
If you do not understand the below Terms & Conditions, or if you have any questions, please contact us at email@example.com
SHIPPING & DELIVERY
We offer Free standard postage within Australia for all orders. Express shipping is charged at $12 for up to 2kgs. Shipping charges are non-refundable. We ship Standard and Express via Australia Post, select your preference on check out.
International orders are shipped via Australia Post with International Registered Post. Please allow 6-14 days for International delivery. We offer Free Shipping for New Zealand and USA orders over $150AUD.
All other International orders are calculated at checkout.
Please note: Rural areas may have a longer transit time. HAUS is not held liable for any customs fees in your country, holding times or incorrect shipping information provided.
Allow up to 48 hours of processing your order to receive your tracking number and/or confirmation of shipment.
All delivery costs are in AUD.
Hausthebrand.com offers free standard shipping Australia wide.
We ship to the below regions:
Australia, New Zealand, Oceana
United States, Mexico and Canada
Central and South America
Please allow 6-14 days for International delivery. Delivery costs are calculated at checkout. Free Shipping for NZ and USA orders over $150AUD.
From time to time, hausthebrand.com will have items on a PRE-ORDER basis. Payment is up-front, including shipping costs, and we will endeavour to have item(s) out for delivery to you by the date list on the product description. Pre-order items are listed the same month they are expected to be shipped to you, so the wait is not long. It is the buyer's responsibility to check which items are listed for pre-order as our refund and exchange policy remains the same. You can check our refund policy here.
At times during heavy traffic periods, stock units can fluctuate. During these times, during a special release or limited edition styles, you may purchase an item in negative stock count. If this happens our team will contact you within 24 hours of your order to advise of an approximate shipping time frame.
All goods purchased on Hausthebrand.com will be dispatched within 1 business day and will receive a tracking number sent upon dispatch to the order email address. If you place an order before 3pm on a business day, your order will be dispatched on the same day. Please see above table for delivery times. Please note this is an estimate only and HAUS does not take responsibility for delayed shipping transit times. For heavy traffic periods and limited releases the time frame for shipping may be extended, you will be contacted within 24 hours of your order and be advised of this.
Once an order has been dispatched, HAUS is unable to amend delivery location or redirect parcel.
RETURNS & EXCHANGES
We understand the difficulty of shopping online so we offer a No Risk Returns policy. If you aren't completely happy with your purchase, you have 7 days from receiving your item/s to apply for a refund or exchange. Items purchases with a HAUS Gift Card are not eligible for a refund, only exchanges will apply. See below for more information on Gift Card purchase and redemption.
Email firstname.lastname@example.org with your name and order number and let us know whether you'd like to exchange or refund your item/s. We will email you with details on how to make your return.
Items must be returned within 7 days of receiving your goods for a refund or exchange. Items must be returned in unworn condition, with all tags attached and in original, undamaged packaging. If goods are not received in original condition and in original packaging, goods will be automatically returned to the customer. Inspection period once goods are received can take up to 48 hours. Confirmation email will be sent once your item is credited or exchanged. Please note HAUS is not responsible for shipping costs related to returns and exchanges, or for any loss during shipping related to returns or exchanges.
If a product is found to be faulty, we will happily exchange or refund. Shipping charges will not be refunded for an exchange, please note exchanges must be returned in original packaging with all tags attached, If you need to refund or exchange a faulty product please email email@example.com with your order number and name. Faulty garments will go through an inspection before refund or exchange is processed. Please allow up to 48 hours once goods are received by us.
The purchase of a HAUS Gift Card is non refundable. Items purchased with a HAUS Gift Card may be exchanged for another item/s of the same value, or a credit note of the same value. Exchanges must be within 7 days of receiving your items. HAUS is not responsible for the cost of postage to return your item for an exchange.
For any queries or questions related to returns and exchanges please email firstname.lastname@example.org